Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

Most Companies Track Only Results, We Track Effort!

Blog

Blog

« Back to Blog « Older Entry | Newer Entry »

Is Your FSM Struggling

Posted on February 8, 2019 at 2:55 PM
A recent Article/ Blog I read from Rick McCormick of Reahard & Associates made me think about some of the challenges I have come across. Why do some FSM's produce better results than others given that their Training/Coaching and background are similar? We sometimes do not think about the way we come across in the 'TONE' in which we communicate as being a factor. Even thought we might be saying the same thing in are presentations / offerings, how we say it (TONE) might be misinterpreted or misunderstood. Our 'Confidence and or Conviction' come across in our TONE. Probable Purchasers buy our conviction before they consider our offering(s). In Rick's Article he states that research has indicated that 73% of respondents to a survey have indicated that the No.1 contributing factor that compels them to remain loyal to a company is "interaction with friendly & likable employees". It's as simple as the TONE of the experience. I have always advocated that meeting the consumer at the Sales Associates Desk; it really shows the consumer who is really important,... them! Consumers traditionally like the lead up to buying something they want, need, or desire, this is the part of the purchase process they like and for the most part enjoy the most. The process of having to pay for it is not so enjoyable. That is 'WHY' FSMs must in the comparably shorter time span needs to utilize their time to create an enjoyable experience, not something the consumer has to 'ENDURE'. My old Sales Manager back when I worked on the floor told me that when the consumer is laughing with you they are most likely in the buying mood. That can all but dissipate when the consumer encounters a FSM that lacks 'knowledge, confidence, and most importantly enthusiasm'. They must create an atmosphere and experience that does not invoke resistance to buy, but to one of openness to consider. I certainly like what Rick states in his Article that in an effort to plant the right TONE from the beginning you should tell your customer, "We know you've had some fun choosing a new vehicle and I want to make sure you have some fun in my office as well. As a matter of fact, there is a three-laugh minimum in here." Something like this will go a long way to improving the eventual outcome for both the consumer and the dealership. Building and expanding the 'knowledge, confidence, the enthusiasm along with the TONE of the FSMs interactions requires; Training/Coaching, Mentorship and practice/practice/practice. Some come by this naturally but many others need the on going support that comes from someone willing to put in the effort, and this is certainly why some FSMs perform better than others.

Categories: None

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

1110 Comments

Reply yeezy
11:31 AM on May 14, 2021 
I as well as my friends have already been checking the nice tips and tricks located on your web page while quickly developed a terrible suspicion I had not expressed respect to the site owner for them. Those guys happened to be so very interested to see all of them and have sincerely been enjoying these things. Thanks for simply being well considerate as well as for picking such extraordinary guides millions of individuals are really eager to be informed on. My sincere regret for not expressing gratitude to you earlier.
yeezy http://www.yeezy350boost.us.com
Reply nike dunks
2:15 PM on May 14, 2021 
I actually wanted to post a brief note in order to appreciate you for some of the fabulous tips and hints you are writing at this website. My extended internet look up has now been honored with reasonable content to exchange with my company. I 'd admit that most of us visitors are truly fortunate to be in a really good network with very many brilliant people with very beneficial concepts. I feel very much fortunate to have come across your entire weblog and look forward to so many more thrilling minutes reading here. Thanks again for everything.
nike dunks http://www.sbdunk.us
Reply nike lebron 16
4:44 PM on May 14, 2021 
I have to show my admiration for your kind-heartedness giving support to persons that really need guidance on this important niche. Your very own commitment to passing the solution all through had become really good and have usually enabled others like me to reach their dreams. This valuable guide implies much to me and extremely more to my colleagues. Regards; from everyone of us.
nike lebron 16 http://www.lebron16.us
Reply pg 1
5:01 PM on May 14, 2021 
I precisely wished to thank you very much all over again. I'm not certain the things that I would have worked on in the absence of the information provided by you regarding that subject matter. It has been a real hard scenario for me, but being able to see the skilled style you managed that forced me to leap for contentment. Extremely happier for this work and thus sincerely hope you know what an amazing job you are undertaking instructing many others using a site. More than likely you have never got to know all of us.
pg 1 http://www.paulgeorgeshoes.us.com
Reply bape
5:03 PM on May 14, 2021 
I am also writing to let you know what a extraordinary encounter my friend's princess had visiting the blog. She mastered lots of details, including what it's like to have an awesome teaching mindset to make other individuals completely know precisely specified complex subject areas. You truly surpassed our own desires. I appreciate you for supplying the insightful, dependable, revealing not to mention easy thoughts on that topic to Evelyn.
bape http://www.bathing-ape.us
Reply bape
5:14 PM on May 14, 2021 
I must point out my gratitude for your kind-heartedness supporting those people who really want help on your subject matter. Your very own commitment to passing the message all through ended up being really powerful and have really permitted guys much like me to arrive at their dreams. Your entire warm and helpful hints and tips signifies a lot a person like me and extremely more to my office colleagues. Warm regards; from each one of us.
bape http://www.bathing-ape.us
Reply kobe byrant shoes
5:33 PM on May 14, 2021 
I want to express some appreciation to this writer for rescuing me from this type of circumstance. Because of looking out through the the net and meeting ideas that were not pleasant, I was thinking my entire life was done. Living minus the answers to the problems you have fixed through this posting is a serious case, as well as those that might have badly damaged my entire career if I had not come across your web page. The mastery and kindness in touching all the pieces was tremendous. I don't know what I would have done if I had not come across such a stuff like this. I am able to at this point relish my future. Thanks a lot very much for this specialized and results-oriented guide. I won't think twice to recommend your blog post to any individual who should get guidelines on this matter.
kobe byrant shoes http://www.kobe-shoes.us.com
Reply golden goose sneakers
10:36 PM on May 14, 2021 
My wife and i got absolutely thankful that Michael could complete his reports by way of the precious recommendations he obtained when using the site. It is now and again perplexing to just continually be giving out things which often people today have been making money from. And now we see we've got the writer to give thanks to for this. The most important explanations you've made, the simple site menu, the relationships you will help to engender - it is all astonishing, and it is facilitating our son and the family consider that that article is amusing, which is rather indispensable. Many thanks for the whole lot!
golden goose sneakers http://www.golden-goose.us
Reply stone island
11:22 PM on May 14, 2021 
I actually wanted to type a simple message to be able to express gratitude to you for all the pleasant strategies you are giving at this website. My time consuming internet search has at the end been compensated with useful concept to go over with my family members. I 'd say that we website visitors are really fortunate to exist in a fantastic website with so many brilliant professionals with good things. I feel extremely grateful to have discovered the weblog and look forward to many more entertaining times reading here. Thanks a lot once more for all the details.
stone island http://www.stone-island.us.com
Reply yeezy boost 350
1:51 AM on May 15, 2021 
I as well as my friends have already been following the best guides on the website and then quickly came up with a horrible feeling I had not thanked the blog owner for those tips. Those people were for that reason thrilled to see all of them and have in effect definitely been having fun with them. Thanks for genuinely really helpful and also for making a choice on varieties of very good resources millions of individuals are really desperate to know about. My personal honest apologies for not expressing appreciation to you earlier.
yeezy boost 350 http://www.adidasyeezyboost350.us.com
Reply supreme clothing
3:00 AM on May 15, 2021 
I am commenting to make you know what a great discovery my cousin's princess gained studying your web page. She mastered too many issues, with the inclusion of what it's like to possess a wonderful helping mindset to get many people completely comprehend some extremely tough matters. You undoubtedly exceeded our desires. Thanks for delivering those productive, safe, informative and also unique thoughts on this topic to Janet.
supreme clothing http://www.supremeclothings.com
Reply jordan 4
4:26 AM on May 15, 2021 
Thanks a lot for providing individuals with such a memorable opportunity to check tips from this site. It's always very kind and as well , stuffed with amusement for me and my office acquaintances to visit your web site minimum thrice per week to find out the new issues you will have. Not to mention, I'm so usually satisfied with your cool tactics you give. Some 1 ideas in this post are in fact the best we have had.
jordan 4 http://www.jordan4.us.com
Reply air jordans
8:19 AM on May 15, 2021 
I want to show my love for your kind-heartedness in support of people who require guidance on this particular concern. Your special dedication to passing the message around became especially good and has usually made people just like me to attain their aims. Your helpful hints and tips implies so much to me and still more to my mates. Thank you; from each one of us.
air jordans http://www.cheap-airjordans.us.com
Reply curry 6
1:03 PM on May 15, 2021 
I not to mention my guys ended up analyzing the good secrets located on the website while suddenly I had a terrible suspicion I had not thanked the website owner for them. Most of the ladies happened to be warmed to read them and have in effect pretty much been taking advantage of them. I appreciate you for simply being indeed thoughtful and then for finding this form of quality useful guides millions of individuals are really needing to learn about. My very own honest apologies for not saying thanks to you sooner.
curry 6 http://www.curry-6.us
Reply yeezy
1:48 PM on May 15, 2021 
I enjoy you because of each of your hard work on this site. My aunt enjoys doing investigations and it is obvious why. A number of us learn all regarding the lively mode you produce informative ideas through the website and in addition foster response from other ones about this area of interest while our own girl is really becoming educated a lot. Have fun with the rest of the new year. Your doing a superb job.
yeezy http://www.yeezy-sneakers.us
Reply retro jordans
4:21 PM on May 15, 2021 
I simply needed to thank you so much again. I do not know what I would have created without the entire solutions revealed by you regarding my area. This was an absolute difficult scenario for me personally, but finding out this well-written technique you treated that took me to cry with happiness. I am just happy for this assistance and as well , sincerely hope you recognize what a powerful job you happen to be putting in teaching men and women via your web page. Probably you have never met any of us.
retro jordans http://www.retro-jordans.us.com
Reply adidas yeezy
5:32 PM on May 15, 2021 
I'm just commenting to make you be aware of of the cool discovery my cousin's daughter gained visiting your web page. She mastered numerous things, with the inclusion of what it's like to possess a wonderful teaching character to let men and women without hassle thoroughly grasp a variety of very confusing matters. You really surpassed my desires. I appreciate you for supplying these interesting, healthy, explanatory as well as fun guidance on this topic to Ethel.
adidas yeezy http://www.yeezysadidas.us
Reply jordan 1
6:04 PM on May 15, 2021 
I simply wanted to send a message in order to appreciate you for some of the marvelous facts you are giving out at this website. My considerable internet investigation has at the end been honored with awesome information to write about with my close friends. I 'd believe that we visitors are very blessed to exist in a very good site with so many awesome people with helpful strategies. I feel truly happy to have discovered your entire website and look forward to tons of more enjoyable moments reading here. Thank you again for all the details.
jordan 1 http://www.jordan1shoes.us
Reply curry shoes
11:49 PM on May 15, 2021 
My husband and i felt really contented that Jordan managed to finish off his research from the ideas he got through the blog. It is now and again perplexing to simply find yourself giving out key points which often other people may have been selling. And we also do understand we have you to appreciate because of that. The entire illustrations you made, the easy blog navigation, the relationships you can assist to foster - it is everything amazing, and it is assisting our son and the family understand the article is enjoyable, which is exceedingly important. Thank you for everything!
curry shoes http://www.stephcurry.us
Reply kd shoes
12:26 AM on May 16, 2021 
I needed to create you one very small note so as to thank you very much yet again on the great things you've shared above. It's so extremely generous with you to present freely all that a few individuals might have supplied as an e book to get some profit on their own, even more so since you might well have tried it if you wanted. These strategies additionally acted to be the easy way to fully grasp that someone else have the identical desire the same as mine to learn a lot more on the subject of this problem. I am sure there are a lot more fun periods ahead for those who find out your site.
kd shoes http://www.kevindurant-shoes.us.com
0
/
Lightbox image